Shipping Policy

We have strong shipping system to serve our global customers. To ensuring that carriers will be safely arrived, we are constantly improving our shipping times.

When should my order arrive?

Usually, from the day you order, you can expect to receive your order in around 15-20 days. It depends on the shipping method you choose at checkout.

Currently we provide the following shipping methods:

Note: Our order preparation time is 1-3 days(Business Days).

Shipping to France, Germany, United Kingdom, Australia, Canada, United States

Shipping Method Shipping Fee Condition

Delivery Time(Business Days)

Standard Shipping Free 0kg–30kg 15-20 Days
Standard Shipping $9.99 30kg–50kg 15-20 Days
Standard Shipping $29.99 50kg and up 15-20 Days
Expedited Shipping $29.99 0kg–5kg 2-6 Days
Expedited Shipping  $35.99 6kg–10kg 2-6 Days

 

Shipping to Rest of world

Shipping Method Shipping Fee Condition Delivery Time(Monday to Sunday)
Standard Shipping $35.99 0kg–25kg 15-20 Days

 

https://prosgifts.com/ will provide the tracking number by Email after we have packed your order, which usually takes 1- 3 business days

About Processing
The processing status means that we will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 1-3 days(Monday to Sunday)


How to know the Shipping information?
When the order is shipped out, our email system will notify you.
Our mail system will automatically send the tracking number to you. You can track the shipping information on our tracking order page. If you want the local carrier shipping detail, please contact us for more detail.

We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods. 

 

What if my order is later than expected?

If your order hasn't reached you within 20 business days, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.

 

How do I track my order?

Once your package ships, we will send an email with a link to track your order. You can also track your order with the tracking number at here:

http://www.17track.net/

 

The tracking information hasn't been updated. Is the order stuck?

A number of shipping partners update tracking information when a package is received at each stage of the delivery path.

Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.

 

If you don't receive the goods, what will you do ?

If the goods you ordered have not arrived within a reasonable period, the first thing you should do is contact us and let us know that there has been a problem. We will check that we shipped it to the correct address, and we will  follow-up with the delivery company.

Contact us at  :sales@prosgifts.com